RATARIOUS MANAGEMENT (www.ratariousmanagement.eu ), one of the leading companies as consulting Firm, operating in Cyprus and 104 countries globally, is seeking for a Administrator /Client Relations to join our client structure.
Administrator /Client Relations
& Contracts Executive
(ACC 92223F6NI) NICOSIA
We are seeking an organized, professional and highly communicative individual for the position of Client Relations & Contracts Administrator, with primary responsibility for managing client relationships at a high professional level, monitoring contracts and ensuring excellent customer service both before and after the completion of each agreement.
The successful candidate will act as a key point of contact between the company and its clients, ensuring that every request, agreement, renewal and outstanding matter is followed up professionally, consistently and with a strong customer-focused approach.
Key Responsibilities
- Client Relationship Management: Manage daily communication with existing clients, building and maintaining strong, long-term professional relationships.
- Contract Administration: Prepare, register, monitor and manage contracts, renewals, expiry dates and related documentation.
- CRM Management: Maintain accurate and up-to-date CRM records, including client information, communications, agreements, follow-ups, pending matters and important account details.
- After-Sales Service: Provide ongoing support to clients following the completion of a sale or agreement, responding promptly to enquiries and requirements.
- Contract Renewals: Monitor contracts approaching expiry and coordinate all necessary actions to ensure timely renewals.
- Customer Follow-Up: Maintain regular communication with clients regarding outstanding matters, documentation, agreements, services and next steps.
- Customer Satisfaction: Ensure a consistently high level of customer experience and professional handling of every client request.
- Complaint & Issue Handling: Handle client issues and complaints calmly and professionally, coordinating promptly with the relevant internal departments.
- Documentation: Organize and maintain accurate records of contracts, quotations, agreements, correspondence and other relevant documentation.
- Internal Coordination: Work closely with Sales, Accounting, Operations, Management and other departments to ensure complete and efficient client service.
- Reporting: Prepare reports relating to contracts, renewals, customer activity, pending cases and follow-up actions.
- Client Retention & Loyalty: Support initiatives aimed at strengthening customer retention and developing long-term relationships with clients.
Candidate Profile
The ideal candidate should possess excellent communication skills, professionalism and a strong customer-service orientation.
The role requires an individual who is highly organized, reliable, detail-oriented and capable of managing multiple clients, contracts, deadlines and priorities simultaneously.
Strong working knowledge of CRM systems, Microsoft Office and professional communication via email and telephone is essential. The ability to handle confidential and sensitive information with discretion is also important.
The position is particularly suited to a person with a customer-focused mindset, positive personality, strong sense of responsibility and a genuine commitment to providing a high-quality after-sales customer experience.
Suggested Corporate Job Titles
Benefits:
- The company offers up to €1600 – €2.000gross monthly salary
- Performance review and potential salary increase after 6 months
- 13 salaries per year
- Career advancement opportunities to a Head team leader position
If you are interested in this position, please send your CV to hr@ratariousmanagement.eu
Feel free to share this opportunity with a colleague who may not be aware of the opening.