Ratarious Management (www.ratariousmanagement.eu ), one of the leading companies as consulting Firm, operating in Cyprus and 104 countries globally, is seeking on behalf of our client (the leading brand in auto industry) for a.
CUSTOMER EXPERIENCE OFFICER
(CEO 9996L4NI)-NICOSIA
Customer Experience Officer job description should contain a variety of functions and roles including:((Duties and responsibilities):
- Develop and oversee the customers journey with focus on the actual experience at our clients’ premises, as well as on dedicated events.
- Plan marketing initiatives and events to support customers acquisition and loyalty management. Update CRM with related activities.
- Understand and monitor digital marketing activities and digital and social media marketing campaigns.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Required qualifications and skills:
- At least 5 years of experience in the luxury segment within any industry
- Demonstrates a strong focus on customer satisfaction and exceptional customer service
- Displays a passionate, enthusiastic and determined attitude
- Possesses proficiency in the English language. (Knowledge of Russian language is a plus)
- Exhibits strong interpersonal and communicate skills
- Demonstrates excellent proficiency in MS Office applications
Remuneration – Benefits:
- 1.700€ – 1.800€ gross salary (based on previous experience)
- 13 Payments
- Extra medical insurance
If you get excited with the idea of competing for success and recognition of your talent and you demonstrate the above competencies, then send your CV! hr@ratariousmanagement.eu
All applications will be treated as confidential.
Ratarious Management HR Team