Ratarious Management (www.ratariousmanagement.eu ), one of the leading companies as consulting Firm, operating in Cyprus and 104 countries globally, is seeking on behalf of our client (the leading brand in auto industry) for a.
MARKETING EXECUTIVE
(MEO 9096L4NI)-NICOSIA
Marketing Executive job description should contain a variety of functions and roles including:(Duties and responsibilities):
The ideal candidate will be passionate for the “art” of marketing and client service and will have an abundance of ideas for supporting efficient strategies.
Marketing Executive(MEs) or Client Experience Officer (CXOs) typically serve as top executives. They are charged with designing, orchestrating, and improving customer experiences across all customer touchpoints, including sales, customer service, social media, billing, technical support, contact centers, face-to-face, and so on. These executive officers are responsible for creating a company-wide focus on customers and establishing metrics for defining customer relationships. In addition, MEOs or CXOs glean insight from customer interactions that could lead to new opportunities, new markets, or increased revenue.
- Developing a clear view of customer needs that can drive sales and marketing, product development, and customer service strategies.
- Balancing customer acquisition with customer retention. MEOs help companies identify their best customers and find more of the same without hurting existing relationships.
- Creating and managing customer value metrics that can be used to prioritize service.
- Identifying sources of dissatisfaction and potential customer defections.
- Helping the entire organization to adopt a customer-centric mindset.
- Develop and oversee the customers journey with focus on the actual experience at our clients’ premises, as well as on dedicated events.
- Plan marketing initiatives and events to support customers acquisition and loyalty management.
- Update CRM with related activities.
- Understand and monitor digital marketing activities and digital and social media marketing campaigns.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Required qualifications and skills:
- At least 3-5 years of experience in the luxury segment within any industry
- Demonstrates a strong focus on customer satisfaction and exceptional customer service
- Marketing / Client service Oriented
- CRM Software – Mandatory
- Displays a passionate, enthusiastic and determined attitude
- Possesses proficiency in the English language. (Knowledge of Russian language is a plus)
- Exhibits strong interpersonal and communicate skills
- Demonstrates excellent proficiency in MS Office applications
Remuneration – Benefits:
- 1.700€ – 2.000€ gross salary (based on previous experience)
- 13 Payments
- Extra medical insurance
If you get excited with the idea of competing for success and recognition of your talent and you demonstrate the above competencies, then send your CV! hr@ratariousmanagement.eu
All applications will be treated as confidential.
Ratarious Management HR Team