Ratarious Managemenent (www.ratariousmanagement.eu ), seeks an OPERATION MANAGER with perspective and deeply felt passion for the industry to assist the organization of our client.
(OM 986875HG) LIMASSOL
Overall Purpose of the Role:
We are looking for a talented and accomplished Operations Manager to be responsible for managing a full operation, providing leadership to a number of teams in order to achieve Client and Corporate goals.
As an Operation Manager in this project, your daily responsibilities will include:
- Reporting to the Business Unit Director, manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues
- Preparing, analyzing and presenting data to the Client
- Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development
- Management of any Client escalations relating to the Operational team’s performance
- Apply process for tracking of customer/ client satisfaction and complaints in terms of response and resolution
- Ensure process audits are completed quarterly for each customer-related transaction and improvement plans agreed
- Takes personal responsibility to understand and comply with all company
To succeed in the role, you will need to have:
- Bachelor’s degree or directly related work experience
- Fluent English & Native/Near-native in EU language
- Strong verbal and written communication skills (mandatory)
- Good organization/time management skills and problem-solving skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to organize and prioritize, set priorities and multi-task
- Ability to adhere to all organizational policies and procedures
- Ability to provide feedback in a positive and supportive manner
- Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook, etc.)
- Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired results
Benefits:
- The Company offers an attractive remuneration package, based on qualifications and experience.
- 13th salary
- More benefits
If you are interest for the position, you can send your CV at the hr department of Ratarious Managementt via email hr@ratariousmanagement.eu noting the position code. Keeping Your Job Search Confidential
Ratarious Management HR Team