RATARIOUS MANAGEMENT (www.ratariousmanagement.eu ), one of the leading companies as consulting Firm, operating in Cyprus and 104 countries globally, is seeking for a ADMINISTRATOR / SECRETARY to join our client structure one of the best Architectural offices in Cyprus.
ADMINISTRATOR /SECRETARY
(ADS 986961LI)-LIMASSOL
Administrator job description should contain a variety of functions and roles including:(Duties and responsibilities):
The ideal candidate will be passionate for the “art” of client service and will have an abundance of ideas for supporting efficient strategies.
Administrator typically serve as top executive. They are charged with designing, orchestrating, and improving customer experiences across all customer touchpoints, including customer service. These executive officers are responsible for creating a company-wide focus on customers and establishing metrics for defining customer relationships. In addition, glean insight from customer interactions that could lead to new opportunities, new markets, or increased revenue.
Developing a clear view of customer needs.
Balancing customer acquisition with customer retention. help companies identify their best customers and find more of the same without hurting existing relationships.
Creating and managing customer value metrics that can be used to prioritize service.
Identifying sources of dissatisfaction and potential customer defections.
Helping the entire organization to adopt a customer-centric mindset.
Develop and oversee the customers journey with focus on the actual experience at our clients’ premises, as well as on dedicated events.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Required qualifications and skills:
-At least 1 year of experience as an administrator or customer care executive/ Secretary
-Demonstrates a strong focus on customer satisfaction and exceptional customer service
-Client service Oriented
-Displays a passionate, enthusiastic and determined attitude
-Possesses proficiency in the English language.
-Exhibits strong interpersonal and communicate skills
-Demonstrates excellent proficiency in MS Office applications
Remuneration – Benefits:
-1.600€- 1.800€ Gross salary (based on previous experience)
-13 Payments
-21 days’ vacation,
-sick leave
-and other standard benefits
-Monday to Friday
If you get excited with the idea of competing for success and recognition of your talent and you demonstrate the above competencies, then send your CV hr@ratariousmanagement.eu
All applications will be treated as confidential.