Customer relations must be present in all stages of a hotel, including after-sales.
Valuing and being attentive to consumers is key so they’ll purchase hotel services again. In addition, customers receiving good service may also act as promoters for your services, which increases your Hotels’ visibility.
Did you know that there are easy but efficient ways of keeping in touch with customers as an after sales process without being annoying?
- Ask for feedback
- Offer discounts
- Last minute offers
- Contact Customers on special dates
- Personalized email marketing
- Special services just for current clients
- Gift vouchers for each client