RATARIOUS MANAGEMENT (www.ratariousmanagement.eu ), the leading company as consulting Firm, operating in Cyprus and 104 countries globally, is seeking on behalf of our client
AFTER SALES MANAGER
(AFM 995Q782NI)-NICOSIA
An After Sales Manager oversees post-purchase operations, focusing on customer satisfaction, warranty claims, spare parts inventory, and technical support. Their primary goal is to build long-term client loyalty, resolve escalated complaints, and maximize the profitability of the service and maintenance departments.
Core Responsibilities
- Team Leadership: Manage and mentor after-sales, technical, and customer service staff to ensure high-quality service delivery.
- Customer Retention: Develop strategies to cultivate client loyalty, monitor satisfaction scores, and handle high-level customer disputes.
- Financial Management: Oversee departmental budgets, manage P&L (Profit and Loss) statements, and drive revenue through spare parts, service contracts, and accessories.
- Process Optimization: Streamline warranty claims, repair turnaround times, and technical support workflows to improve overall efficiency.
- Cross-Functional Collaboration: Work closely with the Sales and Product teams to relay customer feedback and improve future product offerings.
Mission of the Role
If you have a solid managerial background in After Sales and you are obsessed with care users’ satisfaction, this is the position for you!
One of goals is “Satisfying 100% of our customers and end-users”. Our Services teams are always focusing to improve their service performance to have the best fitness experience anywhere.
We are looking for a brilliant and enthusiastic After Sales Manager in Cyprus who will oversee ensuring high-end technical service performance.
In this role, you will run the after-sales department by managing the team efficiently and effectively to obtain customer loyalty and achieve assigned goals.
Key Role Responsibilities
· Responsible for providing an excellent performance of after sales, consistent with brand positioning, through the correct usage of systems and processes end-to-end;
· Responsible for customer satisfaction in terms of quality of service;
· Responsible for managing costs of the technical after sales organization, in line with assigned objectives;
· Responsible to manage the performance of the field force, including external service providers;
· Responsible to provide to HQ “real time feedback” on product and service issues from the market;
· Responsible for the right staffing and competencies of the Technical After Sales organization, in order to guarantee the expected level of service to customers;
· Develop organization effectiveness, people development and engagement;
· Accountable for spare parts availability and inventory record accuracy;
· Accountable for the application of the Technogym cultural model through company policies.
Job Requirements: technical and soft skills
· 3+ years’ experience in the role
· Service business expertise
· Problem solving
· Project management
· Knowledge of Digital and IT tools
· Strong leadership which inspires colleagues and customers
· Team management with high degree of empathy
· Fluent Greek and English (mandatory)
Enthusiasm, Pro-activity, Passion, and Ethics complete the desired profile.
Remuneration – Benefits:
- Salary: 2500€ – 3.000€ gross salary X 13 salaries
- Percentages on spare parts
- Working days: Monday to Friday- 08 30 – 17 00
- Voluntary Overtime (Not Mandatory)
-Weekdays: ×1.5 , – Saturdays: ×2.0
- Annual vacation: 21 days per year
- Car 24 hours, expenses
- Laptop, cell phone
If you are interested in this position, please send your CV to hr@ratariousmanagement.eu
Feel free to share this opportunity with a colleague who may not be aware of the opening.
All applications will be treated as confidential.